CARE & CONTINUITY
Get care instructions for the materials you order.
Maintenance begins in the specification. Request care instructions for the actual finish, upholstery and construction rather than applying a generic cleaning recipe to an unknown material.
Original AI illustration.
Keep a furniture care file.
Retain the approved material references, care instructions, assembly records and the contact route agreed for the order. Project-specific guidance from the responsible supplier takes precedence over a general planning note. No care method or warranty is promised by the illustrative images.
Download an approval register ↓- 01
Wood and coated surfaces
Identify the coating and substrate, approved cleaning products and treatment of spills. Ask about repair methods and the effect of the intended environment. Do not assume a finish is heat-, water- or chemical-resistant from its appearance.
- 02
Fabric and leather
Retain the exact material reference and supplier care guidance. Resolve cleaning compatibility, removable covers, replacement cushions and seam access before approval. Different materials may require different methods.
- 03
Stone, metal and mixed materials
Confirm the actual material, coating or sealant, edge construction and compatible maintenance products. Ask how joints and mixed-material interfaces should be cleaned and inspected.
- 04
Replacement and repeat orders
Keep item references, drawing revisions, material codes and hardware models together. Ask about component availability and acceptable variation for later orders; no universal replacement-stock commitment is assumed.
FURNITURE BUYING QUESTIONS
Questions before you specify
Brief answers point to the detailed checks, source boundaries and next step for your furniture request.
What should the receiving team record if an item arrives damaged?
Record carton counts, item references and condition, including photographs before and during unpacking. Follow the reporting route and deadlines agreed with the seller and carrier. The order documents need to establish the actual remedy and responsibilities.