RECEIVING & ORDER SUPPORT
Prepare the receiving team before dispatch.
Agree on receiving arrangements, the evidence to retain and the contact procedure before dispatch. This is a planning guide; the signed order and relevant providers establish the actual obligations.
Original AI illustration.
Commercial policies must be agreed in writing.
Warranty coverage, exclusions, remedies, cancellation, returns, damage-reporting deadlines and claim responsibilities are not yet published as binding company policies. Request them with the quotation. Do not infer a supplier's advertised terms or a marketplace protection policy applies to an order placed through this website.
Download a packing and handover checklist ↓- 01
Before arrival
Confirm receiving hours, unloading equipment, access restrictions and the people responsible for delivery, room placement and installation. Keep the packing list and furniture schedule accessible to the receiving team.
- 02
At receipt
Reconcile carton counts and item references. Document visible packaging condition and follow the agreed carrier and supplier reporting process. Keep photographs and delivery records without assuming one universal claims deadline.
- 03
During unpacking
Use the agreed instructions and protect finished surfaces. Check related cartons, loose parts and hardware against the assembly reference. Ask the responsible provider how packaging and evidence should be retained if damage is found.
- 04
If a problem needs review
Provide the order and item reference, drawing revision where relevant, a factual description and clear photographs through the agreed private channel. Confirm next steps with the responsible parties before attempting a repair that could affect evidence or coverage.
FURNITURE BUYING QUESTIONS
Questions before you specify
Brief answers point to the detailed checks, source boundaries and next step for your furniture request.
What should the receiving team record if an item arrives damaged?
Record carton counts, item references and condition, including photographs before and during unpacking. Follow the reporting route and deadlines agreed with the seller and carrier. The order documents need to establish the actual remedy and responsibilities.